Terms & Conditions

The MŌRO Essentials website and webshop are owned by:  

MŌRO Essentials BV
Jan Van Boendalelaan 18
3080 Tervuren
VAT BE 0769.300.466



Applicable terms and conditions

The following terms and conditions (the “Conditions”) shall govern all orders placed through the MŌRO Essentials webshop. By ordering products on the MŌRO Essentials webshop, you agree to be bound by and accept these Conditions.

MŌRO Essentials reserves the right to change these Conditions without prior notice at any time, at MŌRO Essentials's sole discretion.


All prices on the MŌRO Essentials webshop are displayed in Euro, including VAT. The costs for payment and shipment are not included in those prices.

Sale agreement

Before payment of your order is requested on the MŌRO Essentials webshop, you will be prompted to confirm to agree to these full Conditions.

Purchases through the MŌRO Essentials webshop are only concluded once a confirmation message appears on your screen and MŌRO Essentials has received full payment of your order.


Payment can be made with:

∙ Visa
∙ MasterCard
∙ American Express
∙ Bancontact
∙ Ideal
∙ PayPal

 You acknowledge and agree to pay for all charges for shipping, payment and handling, as well as VAT and all other applicable taxes, associated with your order. These charges will be automatically calculated for you, clearly displayed when placing your order and debited from your credit/debit card together with the total cost of the product.


Shipment & delivery

MŌRO Essentials uses third party services to ship your order. Shipment costs will depend on the destination (only Europe) of your order. These costs are clearly displayed when placing your order through the MŌRO Essentials webshop.

For orders in:

o Belgium, the shipping costs are free as from €50 and the delivery time is 7 working days. If the order is for less than €50, the Buyer pays €4,95 shipping costs;

o Outside Belgium, shipping costs are always €8.95 regardless of the amount of your purchases.

Delivery and shipping dates stated herein are best estimates only and MŌRO Essentials shall not be liable for any loss, damage, cost or expense for/caused by failure to deliver in accordance with any specified shipping or delivery dates.



The goods are exclusively intended for normal residential use.

Despite the fact that the MŌRO Essentials website and webshop are compiled with the utmost care, it is still possible that the displayed information is incomplete, contains material errors or is not up to date. If you have specific questions, please contact our customer service (see below). MŌRO Essentials is only bound to an obligation of means with respect to the correctness or completeness of the displayed information.

All products and services are subject to availability and may be withdrawn at any time. We update the MŌRO Essentials webshop in an effort to offer you the most up to date products available. It may be possible that an item is out of stock. If the total shipping period is likely to take over 15 working days from the acceptance of the order, you will be contacted by our services.

MŌRO Essentials reserves the right to, without communication of any justification, refuse orders, adjust the delivery terms, make partial shipments (instalment deliveries) or apply other conditions to the delivery.


Reservation of title

The delivered goods remain the exclusive property of MŌRO Essentials until full payment. The risk of loss of damage in respect of the products is transferred to you at the moment of the delivery. You undertake, if necessary, to inform a third party of MŌRO Essentials’s retention right.


If the goods delivered by MŌRO Essentials exhibit defects or prove to be defective, they will be replaced by MŌRO Essentials, free of charge, within the applicable warranty periods and conditions prescribed by Belgian law. MŌRO Essentials then becomes the owner of the replaced goods.

Right of cancellation

You have the right to communicate a renunciation of a purchase, without payment of any fees or communication of any justification, within 14 calendar days following the day of receiving the goods.

If you wish to take advantage of your right to cancel the purchase, you are required to inform us in writing within 14 calendar days of receiving the goods, at the following address: Jan Van Boendalelaan 18, 3080 Brussels, Belgium or via e-mail hello@moro-essentials.com . The goods need to be returned at your risk and expenses within 20 days of receiving the goods to MŌRO Essentials, at the following address: Jan Van Boendalelaan 18, 3080 Brussels, Belgium.

Only goods which are intact and in their original unopened and undamaged packaging, accompanied by all accessories, leaflets and invoice or proof of purchase, will be admissible for reimbursement. The right of cancellation shall not apply to used products or products with (partly) opened packaging.


Privacy Statement & Policy

MŌRO Essentials respects your privacy when visiting our website, and this in accordance with the provisions as described below (the "MŌRO Essentials Privacy Policy") and in accordance with the applicable legislation regarding the protection of personal data.

By visiting our website, you agree with the collection, the use and the publication of your personal data in accordance with this MŌRO Essentials Privacy Policy.

Through our website, you may request information or submit orders.

In case of a request for information, MŌRO Essentials demands a minimum of personal data in order to be able to contact you:
∙ name
∙ first name
∙ e-mail address.


If you submit an order through our website, MŌRO Essentials demands a minimum of personal data in order to be able to process you order:
∙ name
∙ first name
∙ e-mail address
∙ telephone number 

You are free to provide more personal data should you wish to do so.

Our main goal for processing your personal data is to deliver the requested services or information.

As a consequence of the placement of your order on our webshop, we are obliged to use the personal data you provided for fulfilling our legal obligations in terms of executing a sales contract. However, in case we do not receive any orders from you during a period of five years following your last order, we shall delete permanently all personal data you provided us with.

In addition, your personal data is kept in a file, in order to inform you of our activities. In so far as you have given your permission thereto, we can also use your personal data for direct marketing through e-mail. If you decide afterwards that you no longer want to receive such e-mails, you can delete your name from the distribution list by clicking on the "unsubscribe"-link in the e-mail. We will then proceed immediately to delete permanently all personal data you provided us from our records and database.

By contacting MŌRO Essentials on the following address: Jan Van Boendalelaan 18, 3080 Brussels, Belgium, or by sending an e-mail to hello@moro-essentials.com, you may always retrieve and/or correct or delete your personal data from our file.

By sending your personal data through our website, you give MŌRO Essentials the permission to share this information with its subsidiaries and branches. MŌRO Essentials will only submit your personal data to these undertakings for the purposes for which they were assembled. 

MŌRO Essentials is entitled to change this Privacy Policy at its own discretion. Therefore we advise you to read the MŌRO Essentials Privacy Policy whenever you submit your personal data through our website.

If you have questions or remarks regarding this Privacy Policy, please do not hesitate to contact us on the following address Jan Van Boendalelaan 18, 3080 Brussels, Belgium, or by sending an e-mail to hello@moro-essentials.com . You also have the right to file a complaint to the Belgian Commission for the Protection of Privacy, 35, Rue de la Presse, 1000 Brussels, Tel +32(0)274.48.00, Fax +32(0)274.48.35 , e-mail commission@privacycommission.be


Force Majeur

MŌRO Essentials shall not be liable for loss or damage caused by any shortcomings, delay or failure to perform its obligations under these Conditions caused by Force Majeur, including strikes, lockouts, riots, war, fire, accidents, suppliers of MŌRO Essentials’s materials or manufacturing shortages, government restrictions or denial of import or export licences, or compliance with any law, regulation or order, or due to any other circumstances or causes that have the effect of frustrating the performance of these Conditions, or any other cause beyond the control of MŌRO Essentials.


Complaints & MŌRO Essentials’s customer service

Any defect, visible damage and/or qualitative deficiency of an article or other failure in the delivery must be reported to MŌRO Essentials within 14 calendar days following the day of receiving the goods, under penalty of loss of any right.

MŌRO Essentials’s customer service can be contacted by e-mail on hello@moro-essentials.com, or by mail at the following address: Jan Van Boendalelaan 18, 3080 Brussels, Belgium.


Divisibility & waiver of right

The invalidity of one or more of the phrases, sentences, clauses, sections or articles contained in these Conditions shall not affect the validity, legality or applicability of the remaining provisions of these Conditions.

Failure by MŌRO Essentials to enforce its rights under any of these Conditions shall not be deemed to constitute a waiver of its rights or remedies under these Conditions.



To the fullest extent allowed by law, in the event of dispute you agree not to bring into question the admissibility as evidence of any electronic communications, electronic signatures and back-ups between the parties under these Conditions.


Applicable law and competent court

Belgian law applies to all rights, obligations, offers, orders and agreements to which these Conditions apply as well as to these Conditions, with exception of the Belgian rule of conflict of law as provided by Belgian Private International law. In case of a dispute, only the courts of Brussels will be competent.